Action queue
Customers
Live connection health and account details.
—· Data may be stale
Finance
Billing overview, overdue accounts, and collection risk.
Customer book
Billing risk summary
Network
Live connection health and diagnostics.
Intelligence
AI operations centre — monitor, configure, and train
Resolution rate
Session activity
Discovery
What Orbi is learning. Three lenses on the memory and patterns Orbi builds from every customer call.
Live · last sync —
Agent learnings
i
Behavioural hypotheses Orbi extracted from sessions. Approve to apply, dismiss to remove from rotation.
Settings
Integrations, branding, and configuration
Orbi Personas
Each persona gives Orbi a different voice, personality, and skill set. The active persona determines what customers experience.
Create a Persona
New personas appear in the Orbi dropdown and can be assigned skills, voice, and a greeting.
Integrations Hub
White-Label Branding
Branding is managed by your Teglo administrator.
Orbi Memory
Plan & Team
Platform Capabilities
MANAGED BY PIXEL POND
Active capabilities for this deployment. To request changes, contact your platform administrator.